FAQ'S
How and when should I reserve my spa appointment?
Our spa retreat is exclusive, thus our spa services are very
popular during certain hours. Advanced reservations prior to your
arrival is mandatory. so you can secure your preferred date and time of
treatment. Use our shopping basket for purchasing any of the services
we offer. Use the reservation request button on the 'Home Page' to secure your spa appointment. A completed on-line spa service
transaction is required prior to your submission of the reservation
request form. This guarantees the service slot(s). No refunds are
issued for any service or spa product, spa creditswill will be given in cases of appropriately
executed cancellations. A minimum of 48 business hours prior to your
scheduled service reserve to is required.
What
if I need to reschedule or cancel my appointment?
Simply call us in well in advance. We need 48 hours' cancellation
notice to help us reschedule your appointment,
subject to space availability. Any cancellation
with less than 48 hours' notice will incur a 100%
cancellation fee. We're sorry but full charges and loss of credit and rescheduling privileges
will be imposed for a "no-show".
When should I arrive for my treatment?
If this is your first visit, please arrive at
least 15-20 minutes earlier to allow yourself time
to change and familiarize yourself with the spa.
Arriving late will shorten your session, in
order to avoid delaying the next spa guest. Moreover,
you'll receive less of the benefits and pleasures
of our treatments if you arrive late.
Is
there someone to help me decide on the most suitable
treatments or therapies?
If you have difficulty deciding on a treatment,
discuss your needs with our reception staff. They'd
be more than happy to recommend suitable treatments
that'll match your goals. If this is your first
visit, try one of our comprehensive packages.
If you prefer, our reception staff would be pleased
to help you plan a program. Call us to discuss this matter in detail.
Is
there a limit to the number of treatments I can
have in a day?
You can have as many as the spa schedule will allow. But, do try to be
sensible and vary the type of teatment. For example, if you're having
waxing services, you may want to schedule a salt body scrub for another
visit. It would be advisable to schedule a Body Wrap or other treatment
which does not involve salts or topical alcohols and/or astringents. You can
plan different treatments back to back, but avoid exfoliating more than
once in a day. Our reception staff would be glad to suggest the best
order for your treatments. Call us
to discuss.
What
if I have special health considerations and/or conditions?
If you have high blood pressure, hypertension, allergies, heart
conditions, are pregnant or have any other medical
or physical ailments or disabilities, please consult
your doctor before booking any spa services. Once
you've been cleared by your doctor, be sure to
notify our spa receptionist when booking your
treatments. Please make our therapist aware of
your condition, and any recent trauma or surgery
you've had before she begins your treatment. If
you have any concerns at all, please let us know.
What
other information should I share with the therapist?
All spa visitors are required to fill out a 'spa information sheet' to give the spa therapist
relavent information about you. We strongly suggest that any additional
information be given to a spa manager or spa therapist. Your likes and
dislikes, skin allergies (especially if
you are having a facial or body service) or medication you are taking is
very important to your overall spa experience.
If you are currently menstruating or have had a recent surgery or
injury or invasive body treatment, such as laser skin therapy, be sure
to let the spa therapist know, so her or she can adjust your treatment
accordingly. You could also share your preferences e.g. pressure,
silence, conversatiton for massage sessions, essential oils, fragrance
and let them know your skin type.
Should deep tissue massage hurt?
Since the primary goal of this deep tissue massage is to release muscle
tension, pain is counterproductive. Discomfort or pain
tolerance varies from person to person. Different areas being worked on
can also have different tolerance levels. We encourage all massage
participants to 'speak up'. A skilled massage
therapist will gently and gradually
work through the layers of muscle and tissue, lengthening and
loosening the various muscles as he or she works. It is imperative that you drink at least 32 oz. of water after any massage to minimize muscle discomfort. The therapist will be checking
with you aurally to ensure
that the pressure is not too intense or deep. The level of intensity
should range from 'feels so good' to 'hurts so good' but should never
be downright painful. Please communicate with your massage therapist
regarding what is comfortable.
How
long should I use the spa shower?
When used in correctly and in moderation, spa showers
are beneficial before or after most spa treatments.
The water warms your muscles and begins the relaxation
process, and 5-8 minutes is an average shower time. Though a steamy spa shower is effective in opening pores and
wonderful for the respiratory system, it is very drying to the skin. However, feel free to adjust the temperature to your comfort level.
Should
men shave before their Facials?
We suggest that men shave a few hours before their
facial appointments, rather than just before.
Is
there a way for me to send one of the fabulous
LéVonne de Spa treatments as a gift?
You can send them a Spa Gift Certificate. Gift
Certificates for our spa service treatments are valid
for 12 months, and make fantastic gifts for dear
ones. Check out our Instant Spa Gift Certificates.
Should I bring
jewelry and valuables with me?
Please, do not bring jewelry and valuables into the spa, as we will not
assume any responsibility. If you inadvertently bring them along,
please secure them in your vehicle. We recommend that no jewelry be
worn at the spa. Again, we're sorry, but the management accepts no
responsibility for the loss of money or loss or damage of valuables of
any kind brought into the spa premises.
